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AI in Action

Customer Support

AI Agents for Customer Support: The Future of Customer Service

umair4 March 2025AI Transformation
The Rise of AI in Customer Support Artificial Intelligence (AI) is transforming industries worldwide, and customer support is no exception. AI-powered agents are revolutionising the way businesses interact with customers, providing faster, more efficient, and cost-effective solutions. According to a Salesforce report, 53% of service organisations expected to use AI-powered chatbots within 18 months, marking
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AI Transformation

AI in Action: How Automation is Revolutionising Business Operations

vericent-com8 January 2025AI Transformation
Artificial Intelligence (AI) is transforming the business landscape by automating processes, enhancing decision-making, and boosting efficiency. AI-powered automation enables organisations to streamline operations, reduce costs, and maintain a competitive edge in today’s dynamic market. Understanding AI-Powered Automation AI-powered automation integrates AI technologies—such as machine learning, natural language processing, and computer vision—into business processes to perform
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