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Author Archives: Mohd Umer

Customer Support

AI Agents for Customer Support: The Future of Customer Service

umair4 March 2025AI Transformation
The Rise of AI in Customer Support Artificial Intelligence (AI) is transforming industries worldwide, and customer support is no exception. AI-powered agents are revolutionising the way businesses interact with customers, providing faster, more efficient, and cost-effective solutions. According to a Salesforce report, 53% of service organisations expected to use AI-powered chatbots within 18 months, marking
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The Importance of Cybersecurity VAPT: Protecting Your Business from Cyber Threats

umair24 February 2025AI Transformation
Why Cybersecurity Matters More Than Ever In today’s digital world, cyber threats are evolving at an alarming rate. Businesses, government agencies, and organisations across Australia are facing an increasing number of cyberattacks, putting sensitive data and critical systems at risk. One of the most effective ways to strengthen your cybersecurity defences is through Vulnerability Assessment
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AI-Driven Recruitment: The Future of Hiring is Here

umair11 February 2025AI Transformation
Artificial Intelligence (AI) is revolutionising various industries, and recruitment is no exception. Traditional hiring methods often involve time-consuming manual processes, subjective decision-making, and the risk of unconscious bias. However, with AI-powered recruitment, companies can streamline hiring, improve candidate selection, and make more data-driven decisions. In this blog, we’ll explore how machine learning in recruitment transforms
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From Manual to AI: The Evolution of Quality Engineering

umair16 January 2025Quality Engineering
In today’s rapidly evolving technological landscape, integrating AI in Quality Engineering (QE) has become essential for organisations striving to deliver superior software products. AI-powered Quality Assurance not only streamlines quality assurance processes but also enhances accuracy, efficiency, and adaptability. This paradigm shift is paving the way for smarter, faster, and more reliable software development. The
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